CAP Pro Course - Laboratory Management - Development and Implementation of a Quality Management System (2025 & 2026)

Continuing Education Credits

• P.A.C.E.® Contact Hours: 1 hour(s)
• Florida Board of Clinical Laboratory Science CE Credit Hours -
  Supervision/Administration, Quality Control/Quality Assurance, and Safety: 1 hour(s)

Objectives

• Identify the essential components of a laboratory quality management system.
• Assess pre-analytical, analytical, and post-analytical processes through monitoring of quality indicators.
• Incorporate patient safety goals into the quality management system.
• Determine the effectiveness of the quality management system.

Course Outline

• Identify the essential components of a laboratory quality management system.
• The Laboratory Quality Management System (QMS)
• Documents Included in a QMS
• Quality Policy and Quality Manual Components
• Additional Components of the QMS
• QMS: Ensuring a Competent Staff
• Continual Improvement (CI) Requires Teamwork
• Summary of QMS Processes and Controls
• As a supervisor or designee, which of the following would you decide not to include as one of the six core competencies to assess a clinical laborator...
• A laboratory supervisor has an employee who has misinterpreted RPR results on three separate occasions. Other lab personnel have not had misinterpreta...
• A laboratory supervisor is asked to cite examples of quality indicators, as required by their quality management system (QMS). Which of the following ...
• With regard to laboratory testing, which one of the following types of documents lists the sequence of activities that are included in all phases of t...
• Assess pre-examination, examination, and post-examination processes through monitoring of quality indicators.
• Defining Quality Indicators
• Key Indicators of Quality
• Key Indicators of Quality, continued
• Periodic Review of the QMS
• A laboratory supervisor is preparing an annual quality report to present to their senior leaders. Which of the following would be standard and desired...
• Which of the following is true concerning nonconforming events or adverse events?
• Your job as laboratory supervisor includes support of the laboratory's QMS. You are asked to choose a few metrics to monitor laboratory quality. Which...
• What is the primary reason for periodically reviewing the laboratory's quality management system (QMS)?
• Which of these methods would be most effective in evaluating problem-solving skills as part of an employee's competency assessment?
• Incorporate patient safety goals into the quality management system.
• Patient Safety
• Monitoring Patient Safety In the Laboratory's Path of Workflow
• Patient Safety: Reducing Harmful Delays
• A medical laboratory scientist (MLS) runs a PSA test and obtains a result of 113 ng/mL. The patient had a previous result four days prior that had a r...
• You want to ensure that patients are not harmed as a result of laboratory testing. Therefore, you want to identify and address risk-prone laboratory p...
• A root cause analysis must be performed if a sentinel event occurs. A sentinel event is an unexpected event involving death or serious physical or psy...
• A sentinel event investigation is necessary due to a serious unexpected injury to a patient. Which of the following activities is required in this inv...
• Determine the effectiveness of the quality management system.
• Evaluation of the Quality Management System (QMS)
• Corrective Action and Preventive Action (CAPA)
• An adverse event has happened in your hospital and an erroneous laboratory result was one of the contributing factors. What must you do to follow up?
• A laboratory staff member is asked to evaluate their QMS, which went into use the previous year. Which of the following would be a useful way to asses...
• A laboratory has just been inspected by its accrediting agency. The laboratory was cited for several deficiencies relating to quality issues. What pro...
• References
• References

Additional Information