CLMA - Understanding the Financial Impact of Quality Costs

Anne T. Daley MS, CMQOE, CSSBB, CLC, MT, DLM

CLMA Body of Knowledge Domains: Business and Clinical Operations, Financial Management, Information Technology

Every laboratory leader should be able to distinguish between costs that support good quality (prevention and appraisal) and those costs that result from poor quality (failure). When a laboratory understands the financial impact of quality costs it is able to apply this information to continually improve their processes, services, and financial well-being.

Continuing Education Credits

Objectives

  • List, describe, and provide laboratory examples of quality costs.
  • Distinguish between costs that support good quality and those that result from poor quality.
  • Use basic tools to quantify laboratory failure costs.

Course Outline

  • Understanding the Financial Impact Video
      • Understanding the Financial Impact Video
  • Understanding the Financial Impact of Quality Costs
      • PDF Page 1
      • PDF Page 2
      • PDF Page 3
      • PDF Page 4
      • PDF Page 5
      • PDF Page 6
      • PDF Page 7
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Financial Management