Intended audience: Medical laboratory scientists, medical technologists, and technicians. This course is also appropriate for medical laboratory science students and pathology residents.
Level of instruction: Basic
Course description: This course is an introduction to the importance of communication and how it can positively and negatively impact our work environment. This course will go through a discussion of the dominant role communication plays in patient safety, customer service, employee well-being and satisfaction, and possible risks associated with miscommunication. With a focus on emotional intelligence as a foundation to effective communication, this course details what emotional intelligence is and how leaders can develop it within themselves to improve their own communication and their relationships with others. Throughout this course are tools that can be implemented in any laboratory to help construct communication training and build a culture of communication. With an emphasis that all laboratory roles can be leaders, Communication Basics for Leaders will reframe the way we think about communication within the laboratory.
Author information: Abigail Brown DiScipio, MFS, MLS(ASCP)CM received her Bachelor of Science in Medical Technology from Hartwick College in Oneonta, NY and a Master in Forensic Science from Boston University. Abigail has 15 years of experience working in the laboratory with a focus in chemistry, quality management, patient safety, regulatory compliance, laboratory safety, and clinical education.
Reviewer Information: Angela Shannon, M(ASCP)CM holds a Bachelor of Science in Medical Laboratory Science and minor in Business Administration from the University of Massachusetts Dartmouth. She has over 9 years of working experience in the clinical laboratory setting with a particular focus in Microbiology, Point of Care Testing, and clinical education. She is currently a Technical Consultant with Abbott Rapid Diagnostics where she combines her passion for laboratory training, education, and communication. She also provides hands on STD microscopy training to infectious disease fellows at the Massachusetts Department of Public Health - Sylvie Ratelle STD/HIV Prevention Training Center.